Developing eLearning content using the Articulate platform, specifically tailored for end user customers of top-tier accountancy software. This involves crafting scripts, conducting video editing using Camtasia, and ensuring the ongoing maintenance of courses within the Learning Management System (LMS).

I began my journey in technical support on a first-line helpdesk at a company that produced chip-and-pin card payment terminals. I then progressed to roles involving product validation and bug testing. Following the company’s acquisition, I transitioned to a software house specialising in warehousing and order management software, where I took on a technical support position. My final experience in tech support involved working as part of the second-line support team for a payment fraud detection specialist.

Communicating with both new and current customers to understand their needs before conducting data migration tasks. The data migration process involves utilising T-SQL scripts and database queries; facilitating the transfer of client data from competitor software to my employer’s software solution.

After finishing my training in commercial printing, I secured a position at a regional daily newspaper. In this role, I worked as a typesetter within the property team. Over time, I advanced to a supervisory position where my responsibilities included ensuring that publications met the required standards. Additionally, I oversaw the process of exporting final PDF pages for publication, troubleshooting issues when they arose, so that deadlines were met.